1. INTRODUCTION
Thank you for your interest in Dialog AI Solutions and in the Website and Services we offer. Dialog AI Solutions is a software development company specializing in artificial intelligence products and solutions, offering custom software development services, technical consulting, and AI solution implementation for clients in Romania and worldwide.
Please read this document carefully. This document (hereinafter referred to as "this Document", the "Agreement", or the "Terms and Conditions") contains the conditions governing the use of the website https and all its associated subdomains (hereinafter referred to as the "Website").
These Terms and Conditions apply to all uses of our Website and are aligned with applicable Romanian and European legislation, including legislation concerning electronic commerce and personal data protection.
1.1. Binding Nature
By accessing, visiting, or using our Website, you must agree to the Terms and Conditions described below. This document constitutes a legal agreement — a contract between you and us. Please also read our Privacy Policy and our Cookie Policy before browsing or using the Website. You understand that both this Agreement and all policies referenced herein (e.g., Privacy Policy, Cookie Policy) are binding upon you.
1.2. Identity Information
The Website and Services are provided by:
DIALOG AI SOLUTIONS SRL, with registered office at Romania, Bucharest, Sector 3, Str. Râmnicu Vâlcea, nr. 8, sc. 1, bl. 1, et. 2, ap. 201, registered with the Trade Register under no. J40/21736/2023, tax identification code 49129963, e-mail contact@dialog-ai.ro.
1.3. Contact Information
If you have any questions or concerns, you can contact us with confidence at the e-mail address contact@dialog-ai.ro, and we will respond as soon as possible.
2. DEFINITIONS
2.1. "Dialog AI", "We", "Us", "the Operator", "the Company", or "the Provider" means DIALOG AI SOLUTIONS SRL, with registered office at Romania, Bucharest, Sector 3, Str. Râmnicu Vâlcea, nr. 8, sc. 1, bl. 1, et. 2, ap. 201, registered with the Trade Register under no. J40/21736/2023, tax identification code 49129963, e-mail contact@dialog-ai.ro, the entity that operates the Website.
2.2. "Website" means the website operated by Dialog AI, accessible at https://dialog-ai.ro, including all associated subdomains, as well as the Blog available on the Website.
2.3. "Services" means the custom software development services, technical consulting, artificial intelligence solution implementation, and any other related services offered by Dialog AI, as presented on the Website. The Services are not sold directly through the Website but are subject to separate contracts, individually negotiated with each Client.
2.4. "User" — any person who visits, browses, or uses the Website, regardless of whether or not they submit information through the contact form.
2.5. "Client" — the User or entity that enters into a separate contract with Dialog AI for the provision of Services.
2.6. "Content" — all materials, information, text, graphic elements, images, blog articles, and other materials available on the Website.
2.7. "Contact Form" — the form available on the Website through which Users can send messages, requests, or inquiries to Dialog AI.
2.8. "Blog" — the section of the Website where Dialog AI publishes articles, case studies, news, and other informational materials.
2.9. "GDPR" means the General Data Protection Regulation (Regulation (EU) 2016/679), which governs the processing of personal data and the free movement of such data.
2.10. "Prohibited Content" — any content that is considered illegal, offensive, discriminatory, defamatory, vulgar, obscene, or that infringes the rights of other persons, including intellectual property rights.
3. PERSONAL DATA
The Website processes personal data provided by you or collected from other sources, as described in detail in our Privacy Policy.
We are committed to complying with national and European legislation regarding the protection of personal data and the free movement of such data.
You also declare that all personal data and information transmitted to us, including through the contact form, are accurate. To the extent that the data does not belong to you, you declare that you have obtained the prior written consent of the data subject whose data you are transmitting to us, or that you are transmitting the data on the basis of another legal ground in accordance with Regulation (EU) 2016/679.
We may collect information through cookies or other similar technologies, such as your IP address, browser details, or device information. If you would like to learn more, we recommend that you access and review our Cookie Policy.
4. SCOPE OF APPLICATION
4.1. Material Scope
This Document governs the use of the Dialog AI Website. These Terms apply to browsing, accessing Content, using the contact form, reading Blog articles, and any other interaction with the Website. This Document does not govern the actual provision of software development and consulting Services, which are subject to separate contracts, individually negotiated and concluded with each Client.
4.2. Who Do These Terms and Conditions Apply To?
The Terms and Conditions apply to all visitors and Users of the Website, whether natural or legal persons, regardless of their geographical location.
4.3. Territorial Scope
The Website is globally accessible. Dialog AI offers Services to clients in Romania, Western Europe, the United States of America, Canada, and other regions worldwide. However, we reserve the right to restrict access to the Website in certain territories, without infringing European Union legislation or international treaties to which Romania is a party.
5. DIALOG AI SERVICES
5.1. Nature of Services
Dialog AI offers custom software development services specializing in artificial intelligence, including but not limited to: development of AI-based software products, integration of large language models (LLMs) and intelligent systems into existing applications, technical consulting in the field of artificial intelligence, and AI concept prototyping and validation.
5.2. Presentation, Not Commerce
The Website is exclusively informational and presentational in nature. The Services are not sold and cannot be purchased directly through the Website. Any collaboration requires contacting Dialog AI through the contact form or through the contact details available on the Website, followed by the negotiation and conclusion of a separate contract between the parties.
5.3. No Contractual Obligation Through Website Use
Simply visiting the Website or submitting a message through the contact form does not create any contractual obligation between the User and Dialog AI with respect to the provision of Services. A contractual relationship regarding the Services arises exclusively through the conclusion of a separate contract, in written or electronic form, agreed upon by both parties.
6. USE OF THE CONTACT FORM
6.1. Purpose of the Contact Form
The contact form available on the Website is intended exclusively for sending messages, requests, inquiries, or requests for proposals to Dialog AI.
6.2. Data Submitted
By completing and submitting the contact form, the User voluntarily provides certain personal data (such as name, e-mail address, phone number, and message content). The processing of this data is carried out in accordance with our Privacy Policy.
6.3. User Obligations
The User undertakes to provide real, accurate, and complete information through the contact form. It is prohibited to use the contact form to send Prohibited Content, unsolicited commercial messages (spam), fraudulent messages, or any other content that violates applicable legislation or the rights of third parties.
6.4. No Obligation to Respond
Although Dialog AI makes reasonable efforts to respond to all messages received through the contact form within a reasonable timeframe, submitting a message does not oblige Dialog AI to provide a response or to initiate a collaboration.
7. THE BLOG
7.1. Blog Content
The Dialog AI Blog contains articles, case studies, analyses, and other informational materials published by Dialog AI. The Blog Content is exclusively informational and educational in nature and does not constitute professional, technical, or legal advice.
7.2. Accuracy of Information
Although Dialog AI makes reasonable efforts to ensure the accuracy and timeliness of information published on the Blog, we do not guarantee that all information is complete, accurate, or up to date at the time of reading. The field of artificial intelligence evolves rapidly, and certain information may become outdated.
7.3. Use of Information
Any decision made on the basis of information published on the Blog is the sole responsibility of the User. Dialog AI cannot be held liable for the consequences of using or interpreting information from the Blog.
8. RULES FOR WEBSITE USE
8.1. General Rules
By accessing, visiting, or using our Website, you undertake to comply with the following rules:
(i) You will use the Website exclusively for information purposes, consulting Content, and contacting Dialog AI for legitimate purposes.
(ii) You will not submit false, fraudulent, misleading, or incomplete information through the contact form or through any other communication channel available on the Website.
(iii) You will respect the intellectual property rights pertaining to any element found on the Website.
(iv) You will not carry out any action that could cause any kind of harm to the Website, to Dialog AI, or to any other User. In the event of a breach, we reserve the right to seek legal remedy for the recovery of any damages caused.
(v) You will not attempt to compromise the security of the Website, access confidential data, interfere with the normal functioning of the Website, or use automated tools (bots, crawlers, scrapers) to extract content from the Website without our prior written consent.
(vi) You will not use the Website in any manner contrary to applicable legislation or good morals.
9. INTELLECTUAL PROPERTY
9.1. Ownership Rights
The entire Content of the Website, including but not limited to text, blog articles, graphic elements, design, logos, trademarks, images, the structure of the Website, and databases, is the exclusive intellectual property of Dialog AI or its licensors.
9.2. Prohibitions
Users do not have the right to download, reproduce, modify, distribute, sell, license, sublicense, or exploit in any other manner the Content of the Website or any part thereof, regardless of whether or not there is a commercial purpose, without the prior written consent of Dialog AI.
9.3. Legal Protection
All elements of the Website are protected by Law no. 8/1996 on copyright and related rights, as well as by applicable European and international legislation on intellectual property. For any infringement of intellectual property rights, we reserve the right to refer the matter to the competent courts for full recovery of damages, as well as to file a criminal complaint with the competent judicial authorities.
10. LIMITATION OF LIABILITY AND DISCLAIMER
10.1. Disclaimer Regarding Technical Issues
10.1.1. Dialog AI makes constant efforts to ensure the correct and continuous functioning of the Website. However, due to the nature of technology and potential inherent vulnerabilities, Dialog AI cannot guarantee that the Website will always be available, uninterrupted, or error-free.
10.1.2. Dialog AI, including its representatives, employees, directors, or agents, shall not be liable for any direct or indirect damages, whether material or moral, including but not limited to financial losses, data losses, or business interruption, arising from or in connection with the use of or inability to use the Website.
10.1.3. Users acknowledge that technical errors, service interruptions, or other issues may occur that could affect access to the Website. Dialog AI undertakes to remedy such issues within a reasonable timeframe but does not assume responsibility for any inconvenience or losses resulting from such incidents.
10.2. Limitation of Liability
10.2.1. To the maximum extent permitted by law, the Website and all Content and materials provided through it are offered "as is" and "as available", without warranty of any kind.
10.2.2. To the maximum extent permitted by law, under no circumstances shall Dialog AI, its affiliates, partners, or suppliers be liable for any type of damages arising from the access to or use of, or inability to access or use, the Website, the Content, or the conduct of any User or third party, unauthorized access, use, or alteration of transmissions or content.
10.2.3. The Content published on the Website, including Blog articles, case studies, and descriptions of Services, is exclusively informational and presentational in nature. Dialog AI cannot be held liable for decisions made by Users on the basis of information available on the Website.
10.3. Force Majeure
Force majeure shall release the parties from liability in the event of partial or total non-performance of the obligations assumed under this Agreement. Force majeure means an event independent of the will of the parties, unforeseeable and insurmountable, occurring after the conclusion of the Agreement, which prevents the parties from fully or partially performing their assumed obligations. The party invoking force majeure is obliged to bring it to the attention of the other party, in writing, within a maximum of 5 days from its occurrence. The party invoking force majeure is obliged to notify the other party of the cessation of the cause within a maximum of 15 days from its cessation.
11. CONFIDENTIALITY
11.1. Dialog AI and Users acknowledge and accept the importance of maintaining the confidential nature of information and undertake to adopt appropriate measures to protect such information against any form of disclosure, unauthorized use, or unauthorized access.
11.2. Scope of the confidentiality obligation: The confidentiality obligation covers all confidential information exchanged between the Parties, regardless of its nature or format and regardless of whether it is labeled as confidential or not, including but not limited to personal data, information submitted through the contact form, details regarding the Services, business strategies, technical documentation, and any other information that is not public and is considered sensitive or confidential.
11.3. Duration of the confidentiality obligation: This confidentiality obligation shall remain in force throughout the entire duration of the User's use of the Website and shall continue for an unlimited period after the cessation of use, thus protecting confidential information indefinitely.
12. FINAL CLAUSES
12.1. These Terms and Conditions constitute the entire agreement between you and us regarding the use of the Website and supersede any other prior agreement, whether verbal or written, between you and us on this subject.
12.2. This Agreement is binding. You may not transfer, assign, encumber, or otherwise dispose of this Agreement or any of your rights or obligations arising from it without our prior written consent. We may transfer, assign, encumber, subcontract, or otherwise dispose of this Agreement or any of our rights or obligations arising from the Agreement.
12.3. In the event that any of the provisions contained in this document are declared null, void, invalid, or unenforceable by a court of law, such court decisions shall not prejudice or affect the validity and enforceability of the remaining provisions of this Agreement, which shall remain in full force and effect.
12.4. This Agreement, as well as any use of the Website, shall be governed by Romanian law. The Agreement has been concluded in the Romanian language. Any dispute between us shall be submitted for resolution to the competent Romanian courts.
12.5. Dialog AI may amend the Terms and Conditions from time to time. We will inform you of changes by publishing the updated version on the Website, indicating the date of the last update. Continued use of the Website after publication of the changes constitutes acceptance of the new Terms and Conditions. If you do not agree with these changes, you may discontinue your use of the Website.
12.6. Any notification to us shall be considered valid if sent electronically to the e-mail address contact@dialog-ai.ro or by post to the registered office of Dialog AI: Romania, Bucharest, Sector 3, Str. Râmnicu Vâlcea, nr. 8, sc. 1, bl. 1, et. 2, ap. 201.